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Services->Application Development->Managed Support |
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NETSOFT Managed Application Services address the challenges faced by today’s enterprises
in managing their portfolio of mission-critical applications. These include enterprise
applications like ERP, CRM, SCM, custom-built applications, office suites, e-mail
services, besides key service areas like database management, server management,
desktop management and network management, among others. |
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Our Managed Application Services assumes complete responsibility of any application
needed to run your business smoothly. You can thus enable your key resources to
focus more on core business areas, rather than worry about the day-to-day managing
of your IT applications, even though you are in total control of them.
NETSOFT Managed Application Services Framework
- Centralized Help Desk Application Management
- SAP, PeopleSoft, Oracle, Siebel
- Infrastructure Management Security
- Services Datacenter Management End User Support
NETSOFT Managed Application Service Offerings
We offer an integrated helpdesk providing support in the following areas:
- Application Support and Maintenance (ERP and other applications integrated with
ERP) .
- ERP Support for L1, L2 and L3 - Break-Fix Support - How-to calls (Functional Support)
.
- Functional & Technical Enhancements .
- Batch Job-Monitoring & Resolution .
- Performance Tuning - Routine / Periodic Maintenance activities.
- Change Management & Regression Testing. Database Administration and Support
Server Administration and Support
Benefits of NETSOFT Managed Application Services
- Avail of an application
maintenance strategy tailored to your needs.
- Avail of instant application support with the ‘high-level service’ of our integrated
helpdesk which is just 'one call' or 'one click' away and caters to all your applications,
irrespective of technology, language or geography .
- Ensure maximum uptime for mission-critical applications, through well-tailored SLAs
.
- Increase productivity and efficiency, through quick turnaround of customer calls
.
- Conveniently ramp up or scale down resources
as per your needs
- Leverage the benefits of Patni’s Global Outsourcing model, to manage the costs of
your applications at an optimal level.
We also provide:
- Incidence Management
- Preventive Maintenance
- Predictive Maintenance
- Adaptive Maintenance
- Release Management
- Knowledge Management.
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